Do customers need to download an app?+
No. Customers scan a QR code and open your Joony Order experience in their phone browser. You can configure the experience around browsing, ordering, requesting help and payment workflows.
Do I need Joony POS to use Joony Order?+
No. Joony Order can run as a standalone service alongside your existing POS. The Joony POS connected add-on is recommended because menu data, incoming orders, kitchen flow and reporting can stay in one system.
Why is the connected add-on cheaper?+
An active Joony POS subscription already provides the core menu, order-routing and business-data foundation. Joony Order adds the customer-facing QR layer, so there is less duplicated infrastructure to operate.
How does standalone Joony Order work with my current POS?+
Your team keeps using its current POS. Joony Order provides the QR customer experience and Telegram group notifications; staff then follow the operating process you choose. Any custom data integration is scoped separately.
Is it only for restaurants?+
No. F&B businesses can place QR codes at tables, counters and private rooms. Retail outlets can place them on racks and shelves so customers can view product information, request assistance or order, depending on configuration.
What is included in the subscription?+
The SaaS subscription covers the Joony Order software, cloud delivery, product updates and standard support for the active plan. QR print materials, onsite rollout, custom integrations and bespoke work are scoped separately.