Do customers need to download an app?+
No. Customers scan a QR code and open your Joony Order experience in their phone browser. You can configure the experience around browsing, ordering, requesting help and payment workflows.
Do I need Joony POS to use Joony Order?+
No. Joony Order is included with an active Joony POS subscription at no extra software cost. If you do not use Joony POS, standalone Joony Order is USD 29 per location per month.
Is Joony Order included with Joony POS?+
Yes. Joony Order is included with an active Joony POS subscription at no extra software cost.
How does standalone Joony Order work with my current POS?+
Your team keeps using its current POS. Joony Order provides the QR customer experience and Telegram group notifications; staff then follow the operating process you choose. Any custom data integration is scoped separately.
Is it only for restaurants?+
No. F&B businesses can place QR codes at tables, counters and private rooms. Retail outlets can place them on racks and shelves so customers can view product information, request assistance or order, depending on configuration.
What is included in the subscription?+
The SaaS subscription covers the Joony Order software, cloud delivery, product updates and standard support for the active plan. QR print materials, onsite rollout, custom integrations and bespoke work are scoped separately.