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Hotel room service ordering

Room service ordering that knows where the guest is.

Place a room-specific QR code in each guest room so visitors can open the current menu, make item choices and send a request without calling the front desk or installing an app.

Map your customer journey Try the interactive demo
Room-aware QR codesBrowser-based guest experienceMenu, modifiers and notesTeam notifications
One scan, clear context

Joony Order can use the QR code to preserve room context and route the guest interaction to the operating team. Hotels can start with a focused room-service workflow and scope connections to other systems separately.

01

Make in-room ordering easier for guests.

Guests scan once and reach a mobile experience built for the room-service moment. The hotel can keep menu content and availability current while collecting the choices and notes the team needs to prepare the request.

  • Open without an app download or account
  • Associate the interaction with the room QR code
  • Present current items, options and guest notes
02

Give the service team clear context.

The request can be routed to a configured Telegram destination or connected workflow so staff see what was requested and where it came from. Payment and wider hotel-system integrations are scoped according to the property’s setup.

  • Notify the responsible operating team
  • Retain room context from scan to request
  • Confirm payment and integration requirements during setup
Explore Joony Order

Connect the scan to a stronger operation.

QR ordering systemQR ordering that starts in the customer’s browser.Mobile orderingA mobile ordering experience customers can open in one scan.Restaurant QR orderingRestaurant QR ordering that stays connected to service.Digital restaurant menuA digital menu your team can keep current.Connected productExplore Joony POS
Customer interaction

Turn the right physical moments into digital actions.

Tell us where customers wait, browse or ask—and we’ll map the right Joony Order flow.

Talk to the product team